Beneficial Owner Data In accordance with the Cabinet Decision No. (58) of 2020 Concerning Regulation of the Beneficial Owner Procedures

National Industries Park (NIP), would like to request its customers to apply to the following, as mandated by the updated ES guidance (Ministerial Decision No. 58 of 2020): Beneficial Owner data and other related information as soon as Dubai Trade...

Beneficial Owner Data In accordance with the Cabinet Decision No. (58) of 2020 Concerning Regulation of the Beneficial Owner Procedures

Jebel Ali Free Zone Authority – Regulatory (Jafza), the regulator of Jebel Ali Free Zone, would like to request its customers to apply to the following, as mandated by the updated ES guidance (Ministerial Decision No. 58 of 2020): Beneficial Owner data...

Beneficial Owner Data In accordance with the Cabinet Decision No. (58) of 2020 Concerning Regulation of the Beneficial Owner Procedures

Dubai Auto Zone (DAZ), would like to request its customers to apply to the following, as mandated by the updated ES guidance (Ministerial Decision No. 58 of 2020): Beneficial Owner data and other related information as soon as Dubai Trade portal is...

Can A Haulier Pay The Export Container TLUC Charges?

Yes, only nominated Haulier can pay the TLUC charges.

Can I cancel my booking?

Yes. If you notify Dubai Trade before 3 working days prior to the start date of the Training Course, you will receive a refund less a 25% cancellation fee. If you notify Dubai Trade less than 3 working days prior to the start date of the Training...

Can I Enrol Employees Who Do Not Have A Visa From Jebel Ali Free Zone And Access The Gate Using Visitor Passes?

You must have access card or entry pass issued by Jebel Ali Freezone Authority (Jafza) or Port Customs and Freezone Cooperation (PCFC)

Can I Enrol Employees Who Do Not Have A Visa From Jebel Ali Free Zone But Have An Access Card Issued By Jafza? (TAC, PAC, PIC)

Yes, access card holders (PAC, PIC, TAC, TIC etc.) can apply for Gate Enrolment service

Can I Get A Refund For My Export Container TLUC/Shifting Charges If Export Booking (BRN) Is Not Utilized?

Yes, only customers who paid the charges can request for refund using new service ‘Export TLUC/Shifting Charges Payment’ under Cancel menu. The Export TLUC will be refunded instantly to the Advance Deposit account. Hence, advise for all customers to...

Can I Get The Refund For THC Payment Of Import/Export If Shipment Is Cancelled?

You can request for refund using service on Dubai Trade ‘Submit Refund Request’ under Request menu, which will be subject to approval from DP World.

Can I Pay Export TLUC Partially?

Yes, you can pay the Export TLUC/Shifting charges partially against the Container Request (BRN) created by the Shipping Agent.

Can I Use The Same Mobile Number For Multiple Employees?

No, the Mobile number must be unique.

Can I Use The Vehicle Enrolled By A Different Employee Who Is Sponsored Or Non-Sponsored By Jafza?

Subject to rules and regulation issued by relevant authorities such as RTA, Dubai Police etc.

Cancelation of the E-Dirham Solution

The E-Dirham card solution as a payment option for Subscription and Training bookings will no longer be available on Dubai Trade Portal effective 31st August 2022. Hence, kindly take the necessary action to find a replacement for your payment method to...

Cancellation of Expired Representative Cards and Waiving Fines

In line with the economic stimulusIn line with the economic stimulus package announced by Dubai Government, Dubai Customs is pleased to inform you that fines imposed on non-renewal of Customs Broker Representative Cards have been waived until 31...

Cancellation of the delay fine for not renewing/ annulling the Customs Representative Card

Following the directives of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, in respect of the new economic stimulus package announced by H.H. Chairman of Executive Council which includes...

Caution Against Violating Precautionary Measures Related to Coronavirus (COVID-19)

As we’re witnessing uncontained global spread of Coronavirus (COVID 19), we are keen on the safety of individuals and communities, stressing on the need for everyone to abide by the related directions issued by the competent health authorities in the...

Caution Against Violating Precautionary Measures Related to Coronavirus (COVID-19)

As we’re witnessing uncontained global spread of Coronavirus (COVID 19), we are keen on the safety of individuals and communities, stressing on the need for everyone to abide by the related directions issued by the competent health authorities in the...

Celebrate Responsibly!

There is no doubt that the ease of spreading infection from the COVID-19 these days poses a threat to our health, and the way we do business. Preserving our employees lives and health, should be our priority. This is the only way not to go back into...

Celebrate Responsibly!

There is no doubt that the ease of spreading infection from the COVID-19 these days poses a threat to our health, and the way we do business. Preserving our employees lives and health, should be our priority. This is the only way not to go back into...

Celebrate Responsibly!

There is no doubt that the ease of spreading infection from the COVID-19 these days poses a threat to our health, and the way we do business. Preserving our employees lives and health, should be our priority. This is the only way not to go back into...